DO NOT BUY FROM ACWHOLESALERS.COM
I ordered a dehumidifier through them on Aug 25th
Order # A87984976
I received the unit Sept 3rd (9days after ordering). There was a piece that wasn't working so I checked my confirmation email (for the first time) to get the number to call them. Low and behold I was charged $456 for overnight shipping.
There are two issues with this:
1. I received the unit 9DAYS after my order from ACWHOLESALERS. Not the next day. Their website advertises that the item will be shipped "within 1-2 business days".
2. I went through the order form THREE times because it kept adding the overnight shipping. I did not want the overnight shipping. As a matter of fact, I chose them because of the advertised FREE shipping.
I have a screenshot that shows where my order from ACWHOLSALERS was prior to hitting submit in case it tried to do it a 3rd time. This last time appeared to be clear. Apparently it wasn't. The most frustrating part is that it would not allow me to uncheck the shipping box. I had to go through the entire process each time.
I called the number and was denied a refund. However they want to spin it:
1. I did not want or care to have overnight shipping and it took me 30 minutes longer than I would care to be on their website trying to order it WITHOUT paying for shipping. I had to fill out the entire form 3x because it would not let me uncheck the shipping charge.
2. Let's just say that I am trying to pull a fast one on them and am lying. IT STILL TOOK 9 DAYS TO GET HERE. Therefore I paid for "overnight shipping" but instead received 9 day shipping.
After further investigation, the do not have a good record with the BBB. Although they are not accredited (for good reason), they have 72 complaints filed and an F rating!
Order # A87984976
I received the unit Sept 3rd (9days after ordering). There was a piece that wasn't working so I checked my confirmation email (for the first time) to get the number to call them. Low and behold I was charged $456 for overnight shipping.
There are two issues with this:
1. I received the unit 9DAYS after my order from ACWHOLESALERS. Not the next day. Their website advertises that the item will be shipped "within 1-2 business days".
2. I went through the order form THREE times because it kept adding the overnight shipping. I did not want the overnight shipping. As a matter of fact, I chose them because of the advertised FREE shipping.
I called the number and was denied a refund. However they want to spin it:
1. I did not want or care to have overnight shipping and it took me 30 minutes longer than I would care to be on their website trying to order it WITHOUT paying for shipping. I had to fill out the entire form 3x because it would not let me uncheck the shipping charge.
2. Let's just say that I am trying to pull a fast one on them and am lying. IT STILL TOOK 9 DAYS TO GET HERE. Therefore I paid for "overnight shipping" but instead received 9 day shipping.
After further investigation, the do not have a good record with the BBB. Although they are not accredited (for good reason), they have 72 complaints filed and an F rating!
The three emails that I've been using to contact them are
albert.c@hvacstores.com
louis.p@hvacstores.com
evelson.s
The website is https://www.acwholesalers.
The generic customer service email is customerservice@hvacstores.
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